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FAQ

Getting Started with Upstrive

Upstrive is a school wellbeing app designed to help schools measure, manage, and improve the wellbeing of their students. Through real-time insights, wellbeing check-ins, journaling tools, and content, schools can better understand the emotional climate of their classrooms and support students effectively.


Upstrive is designed for schools, counselors, teachers, and students. It’s suitable for both primary and secondary education and can be accessed via the web or mobile apps. Recommended age is 9-14. Upstrive has separate version called Upstrive Early for primary school kids wellbeing.


Getting started is simple. Schools can book a free strategy session to explore how Upstrive fits their needs.
Book a 30-minute intro call here: https://calendly.com/upstrive-edu-demo/upstrive-30min-strategy-session?month=2025-10


We offer a free 2-week demo for up to two classes, allowing schools to explore the platform’s wellbeing tools before making a decision.


Upstrive works on web browsers, iOS, and Android devices.

The web app is available for teachers and students and works on any modern browser.

Upstrive Early, designed for primary years, runs smoothly on tablets and browsers without special requirements.

Mobile apps are available on iOS and Android for both teachers and students.


Pricing & Procurement

Upstrive uses a per-student licensing model. The exact price depends on the number of users in the school and is determined during the sales consultation. To book a sales consultation please use this link: https://calendly.com/upstrive-edu-demo/upstrive-30min-strategy-session?month=2025-10


Pricing is discussed individually with each school. Please book an intro call to receive a tailored offer:

Schedule your consultation


A free demo is offered. Once your school decides to adopt Upstrive, our team will finalize the contractual paperwork and help you through onboarding and training. The platform is designed to integrate smoothly with existing school systems.


Onboarding Setup

After completing the paperwork, school staff receive training, and the onboarding wizard guides them step by step. For schools using ClassLink SSO, onboarding is nearly automatic.


School administrators can create years, classes, counselor, teacher, and student accounts directly in the platform.


Yes. Schools using ClassLink SSO can provision users and classes automatically — no manual setup needed.


Most schools are fully set up within a few hours after training. For larger institutions with integrations, the process can take 1-3 days.


Features & Wellbeing Support

Upstrive provides a wide range of tools to measure and manage wellbeing across the school. Key features include:

  • Wellbeing check-ins for students
  • Real-time wellbeing analytics at class, year, or school level
  • Comparisons across classes, years, or multiple schools
  • Wide content library with wellbeing activities, courses, and resources
  • Journals and reflections for students
  • AI-powered wellbeing alerts to help identify students who might need extra support

Most schools use Upstrive for short daily or weekly check-ins, usually during homeroom or advisory periods. Students can also use the app 24/7 on their devices for journaling, emotional reflection, SOS triggers, or exploring wellbeing content and courses.


Data Protection & Privacy

All data is stored in AWS data centers in Frankfurt, Germany, within the European Union, ensuring full GDPR compliance. No data is stored on user device.


Yes. Upstrive is fully GDPR compliant, with regular audits, penetration testing, and strict internal protocols to protect user data.


  • All applications undergo regular penetration testing (OWASP Top 10).
  • Upstrive maintains detailed Technical and Organizational Measures (TOMs).
  • Employees are trained annually in data security and privacy.

Yes. A DPA is annexed to the contract and can be provided for review and signing.


Login & Access Issues

School administrators can reset user logins directly in the platform. Teachers can reset password for their students.  If issues persist, contact our support team by sending an email to support@upstrivesystem.com or filling out the form at www.upstrive.de/support/


School administrators can reassign students to the correct class within the system at any time.


Yes. Upstrive integrates with ClassLink SSO for seamless authentication and provisioning.


Student Management & Administration

Only school administrators have full permissions to manage student data, including creating classes, moving students, or resetting login credentials. Teachers have limited options to manage students assigned to their class.


Yes. Schools can manage years, classes, teachers, counselors, and students from the admin dashboard, enabling structured wellbeing tracking across all levels.


Integrations & Compliance

Yes. Upstrive currently supports ClassLink SSO. Depending on the number of potential users, additional SSO integrations may be considered as part of a custom package.


Yes. All Upstrive applications support RBAC by default, ensuring proper access levels for admins, teachers, counselors, and students.


Support & Troubleshooting

You can contact our team via email at support@upstrivesystem.com or use the support form www.upstrive.de/support/


Issue resolution times are part of the contract.

Requests are assessed by our support team to determine the impact.

Critical impact are handled in real time.

High impact are handled on the same business day.

Medium impact response time is 2 business days.

Low priority impact response time is 1 week.

Our support team typically responds within one business day.


Other Common Questions

Upstrive is designed to fit naturally into the school day, with quick wellbeing check-ins that don’t disrupt lessons. Students can also engage with content and journaling outside of school hours.


Yes Upstrive is available in English, German, Spanish and Arabic. Additional languages may be implemented as part of the contract.


No, Upstrive education only allows information flow between the school and the students.


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